Category Archives: You spoke, we acted

ILL Book Chapter Requests Made Easier

by Fran McGowan, Reference Librarian & ILL Assistant

Remember – Use two Ls for requesting items not held by the Regent Library…

On the 2015 Customer Satisfaction Survey, we received the following comment requesting that a modification be made to the book chapter request form in ILLiad, our online Interlibrary Loan/Document Delivery system:

“The online request tool for book chapter requests needs to be more user friendly. If a direct link to populating the request tool cannot be provided in search databases, the tool itself should at least be modified so as not to require page numbers for book chapters, as sometimes the page numbers are not evident from the information displayed in the database or in footnote references to chapters elsewhere.” L for enjoying the best in heroic Greek epic.

…one L for enjoying the best in heroic Greek epic.

We agree that requiring book chapter page numbers when not always included by indexing databases makes no sense, and we thank you for your suggestion.

Accordingly, we have modified the book chapter request form in ILLiad to offer three options for informing us of the specific section of a book you need. Below are the options – only one is required, and you choose which to provide.

  • Inclusive book chapter pages
  • Chapter title
  • Chapter number

This change, which we implemented based on one survey responder, should make requesting book chapters via ILLiad easier.

To learn more about our InterLibrary Loan and Document Delivery services, please check out the ILL tutorial on our YouTube channel.

Finding Books Made Easy

By Georgi Bordner, Head of Technical Services

Response GraphicIn our 2015 survey, we learned that some of you have trouble finding your way around the Library and locating the materials you need. We received comments such as:

  • “The second floor needs better signage for each book section. The organization is confusing and doesn’t follow the methods in public libraries.”
  • The Library is “not completely intuitive with where to find things.”

We understand that the Library of Congress Classification system (LCC), used by Regent and most other universities, may be confusing to those of you that are more accustomed to the Dewey Decimal system, used by most school and public libraries. But it’s really not hard once you get used to it! While Dewey uses numbers to define broad subject areas (such as 200 for Religion or 230 for Theology), LCC does the same thing with letters (B for Philosophy, Psychology, and Religion and BT for Theology). The first letter in each classification number represents a very general subject area or discipline, with an additional letter (or two) to break it down into more specific subject areas. Combined with numbers representing the most specific subject divisions, the LCC system allows large libraries to deal with a larger number of subjects, making it easier to find exactly what you’re looking for.

Here’s a very general outline of the LCC subject divisions, to give you an idea of how it works. If you’d like to explore the LCC system in more detail, check out:

A – General works
B – Philosophy, Psychology, Religion
C – Auxiliary Sciences of History
D – World History and History of Europe, Asia, Africa, Australia, etc.
E-F – History of the Americas
G – Geography, Anthropology, Recreation
H – Social Sciences
J – Political Science
K – Law
L – Education
M – Music
N – Fine Arts
P – Language and Literature
Q – Science
R – Medicine
S – Agriculture
T – Technology
U – Military Science
V – Naval Science
Z – Bibliography, Library Science, Information Resources (General)


Quick guide to Library of Congress Classification system

The best way to find books on a specific subject is always to look up the subject in the Library’s catalog to find the exact classification number. Once you find one book on your subject, others on the same subject will be shelved in the same area. But if you prefer to just browse the shelves to see what you can find, help is on the way! Posters illustrating the full LCC outline are being hung around the Library, and we are preparing additional signs that will make it easier for you to find your way around the stacks to the subject sections you need. We hope to alleviate your confusion so that you will never be lost in the Library again!

Too Warm? Too Cold?

by Dean Leanne Strum, PhD

Response GraphicThis past fall the Library conducted its annual Library Satisfaction Survey. One question asked our users to rate their satisfaction in several areas. One area was “temperature.” On the first floor 51% of the responders were satisfied or very satisfied with the temperature, and on the second floor 48% were overall satisfied. Unfortunately, there were a number of our users who were dissatisfied, and this is the group that has us concerned.
It is difficult to study or work when you either too hot or too cold. We received a number of comments on the survey and I want to share a few of them with you, because you are not alone.

  • “The first floor is sometimes too warm.”
  • “It is very cold and not very inviting.”
  • “It is too cool in the Library, especially in the study rooms.”
  • “… entirely too cold to do any studying.”
  • “Too warm.”

How do we address this issue? Our students are either too cold or too warm. Immediately we thought of our Director of Facilities & Engineering, Rich Jemiola, and we sent him an email regarding the issue. He was just as concerned as we were regarding this problem.

The first problem that we uncovered was a lack of communication between our two departments. It appears that last fall, October to December, Facilities was working on an air handler on the fourth floor of the Library building, and that impacted the flow of heat. A decision was made that in the future the Library is to be alerted of known outages so that users can be notified. All agreed that this is important.

A second problem that Mr. Jemiola noted is that in the summer the A/C temperature is set too low. He requested that all complaints be reported so they can be addressed. If you are too warm or too cold, just stop by Circulation and let them know the location and time, or fill out a comment card located on each study table.

Study room temperatures are particularly challenging because the building code requires that we let fresh air into the space. Due to the small size of the rooms, temperature/humidity control is harder to maintain due to this influx of fresh air. Stop by our circulation desk and let an assistant know if you are experiencing a problem.

Please be assured that we want to make “you,” our Library user, as comfortable as we can when you are studying in the University Library. Let us know anytime you have a concern or comment regarding any issue in the Library.

Requesting Books and Articles not in the Library

by Ann Moriarty, Reference Librarian

Response GraphicIn the Library’s most recent Annual Report, we listed our holdings for some of the most popular resource types, including the following:

  • Print books: 322,124
  • E-books: 460,174
  • E-journals: 353,033
  • Streaming videos: 19,572
  • Databases: 219

While the librarians strive to select the best books, e-books, and journals to meet the research needs of the Regent community, it will never be possible to have all the resources that individual projects may require. In the 2015 Customer Satisfaction Survey, we received the following requests for more books, e-books, and journal articles:

  • “More books pertaining to student development would be appreciated.”
  • “I use the library almost exclusively. I wish more books were offered electronically.”
  • “We need access to more databases.”
  • “It would be nice if I were able to access the full text of more articles.”
"I need this article!"

“I need this article!”

The Library is always happy to receive suggestions for new books, e-books, databases, and other resources. To request a purchase, use our online form. If you need something quickly that we don’t have, our InterLibrary Loan (ILL) service can get most journal articles in 2-3 business days and most books in about a week.

If you need something even faster than ILL can procure, you might want to consider a visit to another library. The reference librarians can help you with emergency searching in other libraries’ catalogs. On-campus students have borrowing privileges at Tidewater Academic Consortium libraries, and distance students can be reimbursed for the fee for a card at an academic library in their area. For more information about these benefits, contact the Circulation Services.

While we are confident that the Library’s collection will meet the great majority of your research needs, with a little planning, even items that we don’t currently have can almost always be quickly obtained.

Brightening the Library

by Melissa Danko, Cataloging Specialist

Contact us anytime with your requests or suggestions.

Contact us anytime with your requests or suggestions.

On the 2015 Customer Satisfaction Survey, we received several requests for improved lighting, including these three:

  • “I think that the lighting could be improved throughout the building; it could be brighter.”
  • “I prefer the second floor because that’s where my main sections are, but there isn’t a lot of cozy seating, and it is pretty dim.”
  • “The lighting could be a little brighter. It is a bit gloomy, which makes learners sleepy.”

We walked through the first and second floors and agreed. Facility Services has now replaced all the lights that had burned out or were malfunctioning. The library is now a brighter place!

We also have also placed suggestion and comment cards in plastic holders on the tables so you can let us know as soon as a light is not properly performing its function. Just return it to the circulation desk, and we take it from there. There is also an online form you can use if you prefer. Please let us know whenever you have a suggestion to improve the learning environment inside the Library!