Category Archives: Feedback Express

Saving money at the Library

It's easy to save your pennies at the Library.

It’s easy to save your pennies at the Library.

Higher education is expensive, and academic libraries have generally been in the happy position of being able to offer students an extraordinary array of free resources and services. Of course, they’re not really free, but paid for by student tuition, but we librarians still like to think that libraries provide just about the best value for your money anywhere.

On the 2014 Customer Satisfaction Survey, we received a number of comments about unexpected costs associated with using the Library, including these:

  • “Sometimes the EbscoHost Academic Search Complete database shows me an item available through Linksourse result, and when I click on it, the paper isn’t available…Other times, I find it at the website for the journal which published the paper, and it’s usually a subscription or pay per article or both.”
  • “Please advise online students about the fees associated with the return of requested materials. It is very possible that I could have purchased the book I borrowed for the shipping cost I incurred by sending it back.”

Here are three tips for saving money when using the Library:

  1. First of all, don’t waste money on fines! The Library offers online viewing and renewing of check-out materials. Do you know what you have checked out? Click here to find out.
  2. Never pay for an article. Not only journal websites, but even some of our databases will try to sell you articles for which the Library’s subscription does not include full-text access. Our InterLibrary Loan department can acquire nearly any journal article you need in 1-3 days.
  3. Although, the Library provides free shipping of books to our distance students, we do not pay for return shipping. This means that if you are not planning a trip to campus before the books are due, it might be a better option to get them from your local public library or use their InterLibrary Loan service if they offer it. Another option is to get a library card at an academic library in your area. The Regent Library will reimburse our distance students up to $100 per year for an academic library card. Click here for more information and a reimbursement form.

The Library recognizes that, for most students, attending college or graduate school presents a major financial challenge. We certainly do not want you to have to spend more money on fines and shipping fees. Following these simple tips will save you money and may even make the Library entirely free during your academic program.

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Student Appreciation for the Library

“If we were going to become a great university…the Library [would be] the absolute core and heart of this institution.” -Dr. M.G. “Pat” Robertson, 2006

“If we were going to become a great university…the Library [would be] the absolute core and heart of this institution.” -Dr. M.G. “Pat” Robertson, 2006

Since 1958, the American Library Association has designated one week in April to recognize the contributions libraries make to our country. From the point of view of the Library faculty and staff, one of the blessings of working at Regent is the appreciation and thanks we so often receive from our students.

While we normally use this space to address our patrons’ concerns and requests, since National Library Week ends on Saturday, we would like to post a few of the kind words received from students on the Customer Satisfaction Survey last fall:

 

A Place to Study

  • “The environment provided in the Library is very conducive to productivity, and all of its resources are stellar.”
  • “I have a busy lifestyle and enjoy the fact that I am able to get my school work done at the Library in a quiet and calm environment.”
  • “Whenever I had some time to kill and I was in the area, I always came to the Library because it was a great place to get work done.”

A Place to Research

  • “I think the resources that the Library offers are relevant to my areas of study. The interlibrary resources have been extremely valuable. Even if the article of interest is not available immediately in the database, the Library staff has been able to respond to my needs”
  • “The whole database thing was super confusing until one of my professors had a librarian come into class and explain how to navigate the Library website.”
  • “I most often use the databases online, and I really appreciate the access that it gives me to some really wonderful resources.”
  • “The Library is by far one of my favorite spots on campus. The librarians are easy to work with and extremely helpful. The selection of books is beyond satisfactory.”
  • “I’m completely satisfied with Library resources, which appear to expand all the time!”
The Library provides resources and services that support Regent's mission.

The Library provides resources and services that support Regent’s mission.

A Place to Feel Welcome

  • “Overall, the Library building and people in there have been amazing to me. There was great quality, connection, service, and guidance during my time at Regent.”
  • “I was a commuter my first two years at Regent so the Library was my home away from home! I spent so much of my downtime there. So many memories were made on the first floor of the Library studying and hanging out with my friends. It is honestly my favorite building at Regent!”
  • “I appreciate that the Library staff share God’s love and kindness as they serve the students and staff. I believe they are a huge asset to Regent University, and I am thankful for the assistance I have received from them.”

Would it be possible to…?

The Library’s goal is always to maintain a caring atmosphere with spaces that support intensive study and research, literary and cultural events, leisure reading, and even quiet socializing. In order to accomplish this, we are dependent on feedback from our users, some of whom are quite creative in their suggestions:

  • “I generally use the Library as a quiet place to study, so I am for anything that preserves or enhances that atmosphere. This might sound weird, but an indoor fountain would be really nice, to get that soothing sound of running water. Just a thought!”
  • “Anything to make the 3rd floor more like an 18th century Oxford common room would be cool.”

All we have to say to great suggestions such as these is “Amen, and keep them coming!”

What is Special Collections?

What is Special Collections? (And why is it locked up?)

by Jason Stuart, Reference Librarian

In 2013, Special Collections hosted the Living Word exhibition of ancient Biblical manuscripts.

In 2013, Special Collections hosted the Living Word exhibition of ancient Biblical manuscripts.

The University Library’s Special Collections & Archives are a treasure trove of unique primary source materials and artifacts. Researchers have travelled from all over the United States and Great Britain to unlock the secrets of our vault.

Although the Library’s Special Collections is becoming an important destination for 20th Century Christian history research, the 2014 Customer Satisfaction Survey suggests that most students are unaware of Special Collections. Here are two of the comments we received:

  • “I have not used this service.”
  • “What is Special Collections? Isn’t that the area that’s always closed off and unavailable?”
The Greek amphora in Special Collections has been dated approximately to the time of Christ.

The Greek amphora in Special Collections has been dated approximately to the time of Christ.

So what exactly is in there? Just a few of the highlights include the John Wimber Collection, the Rev. Dennis J. Bennett Papers, and the William Standish Reed, M.D., Collection. All three of these men were important leaders in the Charismatic / Renewal Movements of the mid-to-late 20th Century. The archives contain memorabilia and documents chronicling the history of CBN and Regent University. Some of the other notable artifacts include a collection of early English printed Bibles and a 2,000-year-old Greek amphora.

Items from Special Collections & Archives show up in search results from the Library’s catalog and One Search. Since these materials are rare, unique, and often priceless, they are locked away to protect them from thieves (sticky-fingered scholars included), as well as the damaging effects of light, humidity, and other environmental hazards.

If you would like to conduct research in Special Collections or simply want to view some of the treasures housed there, contact a member of the Special Collections staff. For more information about this service, including an introductory video, policies, and contact information, see our Special Collections webpages.

The Library doesn’t have what I need!

by Melody Detar, Divinity Librarian

But I need that article!

But I need that article!

Nearly all students have experienced the frustration of learning about a book or article that is perfectly suited for their research – only to discover the Library does not own it. On the 2014 Customer Satisfaction Survey, we received several comments from students who have experienced this situation, such as these:

  • “As I can only access the e-version, there are many resources which I need that are not available online.”
  • “The Library has a great selection of resources; however it doesn’t always have the journal publications or books that I’ve needed for my research.”
  • “The databases don’t always pull up the articles needed for research.”

So when you are conducting research and discover a book that would be perfect for your project or an article with a citation but no full text, what should you do? Here are some tips:

When you can’t find the full-text for an article:
Sometimes, you may come across information about a journal article in one database, but find that it does not have the full text. The Full Text Journal Finder is a tool for determining whether the Regent University Library has the full-text of a particular periodical (journal, magazine, or newspaper) in any of our 170+ databases. Simply type the name of the journal (not the article) in the search bar to see if and where the periodical is available in our online databases or in print.

When you need a book or article not in the Regent Library:
If you need a book that is not in our catalog, or an article from a periodical that does not show up in the Full Text Journal Finder, request it through InterLibrary Loan (ILL). In most cases, our ILL team can procure the articles you need and deliver them to you in PDF in 1-2 business days. Most book requests take under a week to fulfill. Distance students can also use ILL to have books shipped from the Regent Library to their home at no charge. The only cost to you is to ship them back if you will not be visiting the Regent campus before the due date. (Keep in mind, we allow up to five renewals as long as they are not needed by another patron.) Distance students may now request that up to two books per term be shipped to them from libraries other than Regent.

The librarians are committed to supporting the research and studies of the Regent community, so if there is a book or journal that supports your long-term research projects or teaching, let us know! We understand that borrowing items via ILL is sufficient for many course projects, but major research projects or new courses necessitate that we have the book on hand. We are happy to take requests for book and journal purchases here.

Image Credit: Encyclopædia Britannica ImageQuest, “Frustrated Irish girl looking at computer,” accessed 11 Mar 2015, http://quest.eb.com/search/154_2893513/1/154_2893513/cite