Category Archives: Feedback Express

New Service for Distance Students

Dorothy Hargett, Access Services Librarian

The Library is pleased to announce a new service for distance students. Until now, distance students have only been able to borrow books from the Regent Library collection. We receive comments about this limitation each year on our Customer Satisfaction Survey, such as these:

  • “I have honestly avoided using any materials you don’t have because I am a distance student, and it’s not convenient to borrow. The one time I attempted to use Interlibrary Loan, they were unable to fulfill my request.”
  • “Need to let distance students get books through Interlibrary Loan”

Beginning this semester, distance students residing within the United States may use their Regent ILLiad accounts to borrow up to two (2) books per quarter from other libraries through our Interlibrary Loan (ILL) department.

If you need a book that is not in the Regent Library, our ILL team will search holdings across libraries worldwide to locate an available copy. You can request these books by the same process you use for requesting Regent-owned items. As we have always done with our own books, we will ship items from other libraries to your home at no charge to you. You pay only the cost of shipping the items back (if you are unable to return the books in person). Returning borrowed books by the due date will enable the ILL team to ship them back to the lending library in a timely manner, saving us (and you) late fines.

Although we recommend using your local public library’s ILL service if available, we recognize that not all public libraries offer ILL, so we are glad that we can now make this important resource available to all our students.

To log into your ILLiad account click here.

2014 Customer Satisfaction Survey in Review

by Melody Detar, Divinity Librarian

The Library faculty began the new year by pouring over thousands of comments and suggestions about the Library’s resources and services. The 2014 Library Customer Satisfaction Survey, which consisted of three separate surveys for students, faculty and staff, was completed over the course of two weeks in November. Our survey aims to help us gauge how well we are facilitating patron learning and research through our resources, services, and physical space. Thank you to everyone who participated!

Click here to view all three surveys.

We have thoroughly reviewed and discussed the results from over 740 respondents. Some of the most common concerns include:

  • Accessing the hundreds of thousands of e-books in the Library collection.
  • Requesting books for Library purchase.
  • Getting after-hours assistance, particularly for distance students in different time zones.
  • Accessing books and articles through the Library catalog, online databases, and InterLibrary Loan.
  • Using Special Collections.

Feedback Express

In the weeks ahead, we will address these and other topics in our Feedback Express column. The Library makes every effort to implement improvements requested by our faculty and students.

The Library faculty and staff are grateful to all our survey takers for taking the time to help us improve our services and resources and ultimately, our support for the University mission. We also appreciated the many compliments we received about positive experiences in the Library.

The next Library survey will be held in fall 2015, but you do not have to wait until then to share your thoughts Send us your ideas anytime via our online comment form or by filling out a comment card and dropping it in the box by the reference desk.

How does the Library foster Information Literacy?

by Sara Baron, Ed.D., Dean of the University Library

Diagram of information literacy acquisition, starting with the development of practical skills and expanding through increasingly complex processes.(2)

Diagram of information literacy acquisition, starting with the development of practical skills and expanding through increasingly complex processes.(2)

This week The Chronicle of Higher Education’s Wired Campus blog posted a short article about a 2013 survey of library directors entitled, “What Matters to Academic Library Directors? Information Literacy.”1 The survey found that 97% of the 400 respondents consider undergraduate information literacy training a vital part of the library’s mission. Regent University Library falls into this category. Teaching students, both undergraduate and graduate, research skills is essential to the role of the Library. Partnering with teaching faculty in educating students, instructing them in the best research practices, and encouraging effective information-seeking behavior is what we do. Regent University Library has a long history of working with faculty through our liaison program and the online Information Research and Resources course.

There is a wealth of online training tools on the Library website, as well as our own YouTube channel, which offers training tutorials from the Library faculty and database vendors. We offer course-integrated instruction, during which we create specialized instruction in the classroom or in the Library. We also create research guides for subjects and even specific courses, providing an easy starting point for students in a particular class or program. The Library offers several general training sessions on research-oriented topics each semester, both on-campus and online through Google Hangouts.3 In addition, the reference librarians are available for one-on-one research consultations in person, by telephone, or online via Google Hangouts. We have worked with students all over the world through Skype and Google Hangouts! Our goal is to empower our students, staff, and faculty with the research skills to become self-sufficient, life-long learners. These information literacy skills, in turn, will help Regent graduates become Christian leaders who can change the world.


1Jennifer Howard, “What Matters to Academic-Library Directors? Information Literacy,” Wired Campus (blog), in The Chronicle of Higher Education, March 11, 2014,

2Emma Coonan, “Four seasons pizza,” A New Curriculum for Information Literacy (blog), March 30, 2012,

3Permanent link for all Library Hangout events:

Feedback Express: More signs, please!

Signs should look like this...

Signs should look like this…

For the past couple of years, a number of Library patrons have commented that finding one’s way around the Library was not as easy as it should be. The following comments from the 2013 Customer Satisfaction Survey are representative:

  • “Have more signs indicating there are more books upstairs, because the first time I ever looked for a book I got extremely confused.”
  • “It would be helpful if signage for call letters was more prominent on the first and second floors. For example, can signs with what call letters/numbers are on each floor be placed near the computers on the first floor as well as on the shelf ends and the entrance to the stairs and elevator? If they are there, I haven’t seen them.”
...not like this.

…not like this.

After studying all the suggestions we have received in recent years on surveys or placed at the circulation desk, we have fulfilled as many of these requests as possible without turning our interior space into a Library version of this. Lead Maintenance Specialist Sam Brownell has created many new signs that are intuitively placed around the Library to catch the eye without being intrusive.

To further enhance the navigation experience, we are in the process of making a full-colored tri-fold map that will soon be available at the circulation desk. Please communicate any suggestions for further signage on our online comments form.

 Image credits:

Encyclopædia Britannica ImageQuest, “Post Office With Guidance Signage In The City Of Sciences, Valencia, Comunidad Valenciana, Spain.”, accessed 7 Feb 2014,

Encyclopædia Britannica ImageQuest, “Signage”, accessed 7 Feb 2014,

Click here to use Image Quest, where you can choose from more than 3 million top-quality images (complete with citations) like these for your projects.

Feedback express: Why does the Library have offensive books?

In The God Delusion, evolutionary biologist and evangelist of atheism Richard Dawkins informs his readers that “The God of the Old Testament is arguably the most unpleasant character in all fiction: jealous and proud of it; a petty, unjust, unforgiving control-freak; a vindictive, bloodthirsty ethnic cleanser; a misogynistic, homophobic, racist, infanticidal, genocidal, filicidal, pestilential, megalomaniacal, sadomasochistic, capriciously malevolent bully” (p. 31).

From time-to-time the Library receives the question, “Why does a Christian library have such and such a book on its shelves?”

There are several reasons for collecting books with false or even offensive content:

The American Library Association’s Library Bill of Rights affirms that libraries have a responsibility to provide materials from all points of view:

  1. Books and other library resources should be provided for the interest, information, and enlightenment of all people of the community the library serves. Materials should not be excluded because of the origin, background, or views of those contributing to their creation.
  2. Libraries should provide materials and information presenting all points of view on current and historical issues. Materials should not be proscribed or removed because of partisan or doctrinal disapproval.

A statement in the University Library’s Resource Development Policy also speaks directly to this issue: “The University Library attempts to provide collections supporting the free exchange of ideas. The collections are available to all patrons of the Library and offer the widest range of viewpoints and treatment, regardless of the popularity of those viewpoints or of the sex, religion, political philosophy, or national origin of their authors. The sole test of the suitability of any item is its contribution, direct or indirect, to the academic programs of the university and to the research and information needs of library users.”

A second reason for collecting books that advocate non-Christian or even anti-Christian ideas has to do with the University’s unique mission: If Regent graduates are to fulfill their calling to change the world, they must be able to engage with the multitude of viewpoints held in the world. One need look no further than the opening chapter of Paul’s first letter to the Corinthians to see how important to his missionary success was his ability to speak with Jews and Greeks on their own terms: “For the Jews require a sign, and the Greeks seek after wisdom: but we preach Christ crucified, unto the Jews a stumblingblock, and unto the Greeks foolishness; but unto them which are called, both Jews and Greeks, Christ the power of God, and the wisdom of God” (1 Corinthians 1: 22-24).

What Samuel Johnson (a great Christian) wrote about literature is also true in a way of all books, even ones filled with error and falsehood: “Literature is a kind of intellectual light which, like the light of the sun, enables us to see what we do not like; but who would wish to escape unpleasing objects, by condemning himself to perpetual darkness?”

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