Category Archives: Feedback Express

How does the Library foster Information Literacy?

by Sara Baron, Ed.D., Dean of the University Library

Diagram of information literacy acquisition, starting with the development of practical skills and expanding through increasingly complex processes.(2)

Diagram of information literacy acquisition, starting with the development of practical skills and expanding through increasingly complex processes.(2)

This week The Chronicle of Higher Education’s Wired Campus blog posted a short article about a 2013 survey of library directors entitled, “What Matters to Academic Library Directors? Information Literacy.”1 The survey found that 97% of the 400 respondents consider undergraduate information literacy training a vital part of the library’s mission. Regent University Library falls into this category. Teaching students, both undergraduate and graduate, research skills is essential to the role of the Library. Partnering with teaching faculty in educating students, instructing them in the best research practices, and encouraging effective information-seeking behavior is what we do. Regent University Library has a long history of working with faculty through our liaison program and the online Information Research and Resources course.

There is a wealth of online training tools on the Library website, as well as our own YouTube channel, which offers training tutorials from the Library faculty and database vendors. We offer course-integrated instruction, during which we create specialized instruction in the classroom or in the Library. We also create research guides for subjects and even specific courses, providing an easy starting point for students in a particular class or program. The Library offers several general training sessions on research-oriented topics each semester, both on-campus and online through Google Hangouts.3 In addition, the reference librarians are available for one-on-one research consultations in person, by telephone, or online via Google Hangouts. We have worked with students all over the world through Skype and Google Hangouts! Our goal is to empower our students, staff, and faculty with the research skills to become self-sufficient, life-long learners. These information literacy skills, in turn, will help Regent graduates become Christian leaders who can change the world.


1Jennifer Howard, “What Matters to Academic-Library Directors? Information Literacy,” Wired Campus (blog), in The Chronicle of Higher Education, March 11, 2014,

2Emma Coonan, “Four seasons pizza,” A New Curriculum for Information Literacy (blog), March 30, 2012,

3Permanent link for all Library Hangout events:

Feedback Express: More signs, please!

Signs should look like this...

Signs should look like this…

For the past couple of years, a number of Library patrons have commented that finding one’s way around the Library was not as easy as it should be. The following comments from the 2013 Customer Satisfaction Survey are representative:

  • “Have more signs indicating there are more books upstairs, because the first time I ever looked for a book I got extremely confused.”
  • “It would be helpful if signage for call letters was more prominent on the first and second floors. For example, can signs with what call letters/numbers are on each floor be placed near the computers on the first floor as well as on the shelf ends and the entrance to the stairs and elevator? If they are there, I haven’t seen them.”
...not like this.

…not like this.

After studying all the suggestions we have received in recent years on surveys or placed at the circulation desk, we have fulfilled as many of these requests as possible without turning our interior space into a Library version of this. Lead Maintenance Specialist Sam Brownell has created many new signs that are intuitively placed around the Library to catch the eye without being intrusive.

To further enhance the navigation experience, we are in the process of making a full-colored tri-fold map that will soon be available at the circulation desk. Please communicate any suggestions for further signage on our online comments form.

 Image credits:

Encyclopædia Britannica ImageQuest, “Post Office With Guidance Signage In The City Of Sciences, Valencia, Comunidad Valenciana, Spain.”, accessed 7 Feb 2014,

Encyclopædia Britannica ImageQuest, “Signage”, accessed 7 Feb 2014,

Click here to use Image Quest, where you can choose from more than 3 million top-quality images (complete with citations) like these for your projects.

Feedback express: Why does the Library have offensive books?

In The God Delusion, evolutionary biologist and evangelist of atheism Richard Dawkins informs his readers that “The God of the Old Testament is arguably the most unpleasant character in all fiction: jealous and proud of it; a petty, unjust, unforgiving control-freak; a vindictive, bloodthirsty ethnic cleanser; a misogynistic, homophobic, racist, infanticidal, genocidal, filicidal, pestilential, megalomaniacal, sadomasochistic, capriciously malevolent bully” (p. 31).

From time-to-time the Library receives the question, “Why does a Christian library have such and such a book on its shelves?”

There are several reasons for collecting books with false or even offensive content:

The American Library Association’s Library Bill of Rights affirms that libraries have a responsibility to provide materials from all points of view:

  1. Books and other library resources should be provided for the interest, information, and enlightenment of all people of the community the library serves. Materials should not be excluded because of the origin, background, or views of those contributing to their creation.
  2. Libraries should provide materials and information presenting all points of view on current and historical issues. Materials should not be proscribed or removed because of partisan or doctrinal disapproval.

A statement in the University Library’s Resource Development Policy also speaks directly to this issue: “The University Library attempts to provide collections supporting the free exchange of ideas. The collections are available to all patrons of the Library and offer the widest range of viewpoints and treatment, regardless of the popularity of those viewpoints or of the sex, religion, political philosophy, or national origin of their authors. The sole test of the suitability of any item is its contribution, direct or indirect, to the academic programs of the university and to the research and information needs of library users.”

A second reason for collecting books that advocate non-Christian or even anti-Christian ideas has to do with the University’s unique mission: If Regent graduates are to fulfill their calling to change the world, they must be able to engage with the multitude of viewpoints held in the world. One need look no further than the opening chapter of Paul’s first letter to the Corinthians to see how important to his missionary success was his ability to speak with Jews and Greeks on their own terms: “For the Jews require a sign, and the Greeks seek after wisdom: but we preach Christ crucified, unto the Jews a stumblingblock, and unto the Greeks foolishness; but unto them which are called, both Jews and Greeks, Christ the power of God, and the wisdom of God” (1 Corinthians 1: 22-24).

What Samuel Johnson (a great Christian) wrote about literature is also true in a way of all books, even ones filled with error and falsehood: “Literature is a kind of intellectual light which, like the light of the sun, enables us to see what we do not like; but who would wish to escape unpleasing objects, by condemning himself to perpetual darkness?”

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Feedback Express — Request vs. Recall: What’s the Difference?

Written by Jason Stuart, Reference Librarian

If it hasn’t already happened, at some point, a book or DVD you need will be checked out. What are your options?


If the due date on the item is within a week or two, you may find it satisfactory to place a request. This can be done online by clicking the request checkmark in the top-left area of the record. When you place a request through the catalog, the system will slot you next-in-line for checkout. Once the book is returned you will be notified that it is waiting for you at the Circulation Desk.


If the book you need has a due date more than a couple of weeks in the future, your best option is probably to recall it by going to the Circulation Desk or calling 757-352-4150. If the book or DVD has already been checked out for three or more weeks, the Circulation department will contact the patron with the item and request that it be returned within a week. Once the item has been returned, you will be notified that it is waiting for you on the hold shelf.

Distance Students

For distance students placing requests through ILLiad, there is no need to choose between making a request or recall: the InterLibrary staff will automatically recall any item that has been checked out for three or more weeks.


Feedback Express — Yes, we have popular magazines!

Written by Georgi Bordner, Head of Technical Services

In the 2013 Customer Satisfaction Survey, several of you wrote that you sometimes like to take a break from studying by reading popular, non-academic magazines. We received comments such as:

  • “I’d like to read the Economist, Newsweek, and other popular magazines, but I’ve never found them.”
  • “My only request is that additional material be available for personal reading/viewing.”
  • “I had to go to another university library once to find older versions of Rolling Stone magazine.”
Use the Full-Text Journal Finder to find out which database has a magazine in full-text.
If you are looking for a popular magazine such as the Economist, Newsweek, Time, Rolling Stone, Ebony, or Sports Illustrated, we have good news for you: They ARE available in the Library! Although we need to concentrate on providing scholarly and professional journals, the Library still receives a few magazines, including the Economist, Time, and Ebony. Did you know that Newsweek is not even being published in paper format anymore, and is now only available electronically? You’ll find it, along with many other popular titles, in our databases, where they are accessible 24/7.

To find a specific magazine, start with the Full-Text Journal Finder on the Library’s home page. When you search for the magazine title, you will be able to see which databases have it in full-text and whether we have the hardcopy in the Library. If you like to hold the actual magazine in your hand, check the Library Catalog to see

The Library Catalog will tell you which issues of a magazine the Library has in hardcopy.
which issues are available, or just browse the “current periodicals” shelves on the first floor to see what’s there. All periodicals currently being received are shelved in alphabetical order by title.

When you’re ready to relax with your favorite magazine, the Library probably has it, either on the shelf or online. Happy reading!