Feedback Express—The reference desk is back!

Written by Sara Baron, Ed.D., Dean of the University Library

In 2009, the Library decided to move from the traditional way of centering research assistance at a “reference desk” to an “on-call” model of offering reference service. While a number of studies have found benefits to this approach, over the years, many of our students and faculty have made it clear that they want the traditional reference desk back.

Get ready to see more of us.

The Library has re-introduced reference and research assistance from the centrally located reference desk. Reference librarians will be available from 10 am to 6 pm, Monday through Friday to help students with all information needs. For assistance during other hours the library is open, our trained access services staff (located at the circulation desk) can help researchers start their projects and refer them to the subject expert who will respond the next work day. For help when the library is closed, the best place to start is usually one of the Library’s LibGuides, which can point researchers to the best databases and online resources in a given subject.

In the 2012 LibQUAL+® Library Survey several users mentioned that they want easier access to our Library faculty. We are confident that our re-inaugurated reference desk will help fulfill this request. In addition, professional librarians are available for one-on-one research consultations. Appointments may be scheduled by contacting the appropriate subject librarian.