2014 Customer Satisfaction Survey in Review

by Melody Detar, Divinity Librarian

The Library faculty began the new year by pouring over thousands of comments and suggestions about the Library’s resources and services. The 2014 Library Customer Satisfaction Survey, which consisted of three separate surveys for students, faculty and staff, was completed over the course of two weeks in November. Our survey aims to help us gauge how well we are facilitating patron learning and research through our resources, services, and physical space. Thank you to everyone who participated!

Click here to view all three surveys.

We have thoroughly reviewed and discussed the results from over 740 respondents. Some of the most common concerns include:

  • Accessing the hundreds of thousands of e-books in the Library collection.
  • Requesting books for Library purchase.
  • Getting after-hours assistance, particularly for distance students in different time zones.
  • Accessing books and articles through the Library catalog, online databases, and InterLibrary Loan.
  • Using Special Collections.

Feedback Express

In the weeks ahead, we will address these and other topics in our Feedback Express column. The Library makes every effort to implement improvements requested by our faculty and students.

The Library faculty and staff are grateful to all our survey takers for taking the time to help us improve our services and resources and ultimately, our support for the University mission. We also appreciated the many compliments we received about positive experiences in the Library.

The next Library survey will be held in fall 2015, but you do not have to wait until then to share your thoughts Send us your ideas anytime via our online comment form or by filling out a comment card and dropping it in the box by the reference desk.