by Dean Leanne Strum, PhD
This past fall the Library conducted its annual Library Satisfaction Survey. One question asked our users to rate their satisfaction in several areas. One area was “temperature.” On the first floor 51% of the responders were satisfied or very satisfied with the temperature, and on the second floor 48% were overall satisfied. Unfortunately, there were a number of our users who were dissatisfied, and this is the group that has us concerned.
It is difficult to study or work when you either too hot or too cold. We received a number of comments on the survey and I want to share a few of them with you, because you are not alone.
- “The first floor is sometimes too warm.”
- “It is very cold and not very inviting.”
- “It is too cool in the Library, especially in the study rooms.”
- “… entirely too cold to do any studying.”
- “Too warm.”
How do we address this issue? Our students are either too cold or too warm. Immediately we thought of our Director of Facilities & Engineering, Rich Jemiola, and we sent him an email regarding the issue. He was just as concerned as we were regarding this problem.
The first problem that we uncovered was a lack of communication between our two departments. It appears that last fall, October to December, Facilities was working on an air handler on the fourth floor of the Library building, and that impacted the flow of heat. A decision was made that in the future the Library is to be alerted of known outages so that users can be notified. All agreed that this is important.
A second problem that Mr. Jemiola noted is that in the summer the A/C temperature is set too low. He requested that all complaints be reported so they can be addressed. If you are too warm or too cold, just stop by Circulation and let them know the location and time, or fill out a comment card located on each study table.
Study room temperatures are particularly challenging because the building code requires that we let fresh air into the space. Due to the small size of the rooms, temperature/humidity control is harder to maintain due to this influx of fresh air. Stop by our circulation desk and let an assistant know if you are experiencing a problem.
Please be assured that we want to make “you,” our Library user, as comfortable as we can when you are studying in the University Library. Let us know anytime you have a concern or comment regarding any issue in the Library.
by Ann Moriarty, Reference Librarian
In the Library’s most recent Annual Report, we listed our holdings for some of the most popular resource types, including the following:
- Print books: 322,124
- E-books: 460,174
- E-journals: 353,033
- Streaming videos: 19,572
- Databases: 219
While the librarians strive to select the best books, e-books, and journals to meet the research needs of the Regent community, it will never be possible to have all the resources that individual projects may require. In the 2015 Customer Satisfaction Survey, we received the following requests for more books, e-books, and journal articles:
- “More books pertaining to student development would be appreciated.”
- “I use the library almost exclusively. I wish more books were offered electronically.”
- “We need access to more databases.”
- “It would be nice if I were able to access the full text of more articles.”
“I need this article!”
The Library is always happy to receive suggestions for new books, e-books, databases, and other resources. To request a purchase, use our online form. If you need something quickly that we don’t have, our InterLibrary Loan (ILL) service can get most journal articles in 2-3 business days and most books in about a week.
If you need something even faster than ILL can procure, you might want to consider a visit to another library. The reference librarians can help you with emergency searching in other libraries’ catalogs. On-campus students have borrowing privileges at Tidewater Academic Consortium libraries, and distance students can be reimbursed for the fee for a card at an academic library in their area. For more information about these benefits, contact the Circulation Services.
While we are confident that the Library’s collection will meet the great majority of your research needs, with a little planning, even items that we don’t currently have can almost always be quickly obtained.
by Melissa Danko, Cataloging Specialist
Contact us anytime with your requests or suggestions.
On the 2015 Customer Satisfaction Survey, we received several requests for improved lighting, including these three:
- “I think that the lighting could be improved throughout the building; it could be brighter.”
- “I prefer the second floor because that’s where my main sections are, but there isn’t a lot of cozy seating, and it is pretty dim.”
- “The lighting could be a little brighter. It is a bit gloomy, which makes learners sleepy.”
We walked through the first and second floors and agreed. Facility Services has now replaced all the lights that had burned out or were malfunctioning. The library is now a brighter place!
We also have also placed suggestion and comment cards in plastic holders on the tables so you can let us know as soon as a light is not properly performing its function. Just return it to the circulation desk, and we take it from there. There is also an online form you can use if you prefer. Please let us know whenever you have a suggestion to improve the learning environment inside the Library!
by Sandra Yaegle, Head of Public Service
In the Library’s 2015 Customer Satisfaction Survey, we received several comments indicating a need for professional reference librarians whenever the Library is open. Here are two examples:
- “It would be nice if a reference Librarian were available as long as the library is open.”
- “I’m very satisfied, I just wish that more reference librarians were available whenever the Library is open.”
Regent University librarians are dedicated to serving you. Although we would like to be able to have a research librarian in the building whenever we are open, this is currently not an option for us. However, we have suggestions for you to consider.
Use Ask-a-Librarian to get reference help on nights and weekends.
Our access services staff, including student assistants, who work at the circulation desk whenever the library is open, have been trained to answer basic reference questions. If they are unable to answer your question, they will give you the contact information for the librarian subject-specialist best able to help you.
You also have 24-7 access to our automated service called Ask-a-Librarian. Simply type your question into the search field. If your question has been answered before and incorporated into our knowledge base of frequently asked questions, you will be directed to an answer. If your question has not been asked yet, you will be able to submit your question. The research librarians monitor LibAnswers not only on weekdays, but on weekends as well and respond to all inquiries within 24 hours.
Widely regarded as Toni Morrison’s finest work, Beloved tells the story of a runaway slave and her daughter. Sethe, the novel’s protagonist, was born a slave and escaped to Ohio. Eighteen years later, she is still not free from memories of Sweet Home, the Kentucky farm where she witnessed so many cruelties.
Inspired by historical events the author discovered in an old newspaper article, Beloved has been called the defining novel of American slavery, the one by which all future treatments of the subject will be measured.
On Thursday, February 25 at noon, Dr. Connie Calloway will lead a discussion of Beloved in the Library Conference room. Distance students and faculty are invited to join in via Google Hangouts.
For information about future discussions in the Library, see the Book Club webpage.