by Fran McGowan, Reference Librarian & ILL Assistant
On the 2015 Customer Satisfaction Survey, we received the following comment requesting that a modification be made to the book chapter request form in ILLiad, our online Interlibrary LoanDocument Delivery system:
“The online request tool for book chapter requests needs to be more user friendly. If a direct link to populating the request tool cannot be provided in search databases, the tool itself should at least be modified so as not to require page numbers for book chapters, as sometimes the page numbers are not evident from the information displayed in the database or in footnote references to chapters elsewhere.”
We agree that requiring book chapter page numbers when not always included by indexing databases makes no sense, and we thank you for your suggestion.
Accordingly, we have modified the book chapter request form in ILLiad to offer three options for informing us of the specific section of a book you need. Below are the options – only one is required, and you choose which to provide.
- Inclusive book chapter pages
- Chapter title
- Chapter number