Tag Archives: Customer Satisfaction Survey

Take the Library Survey!

Library Satisfaction Survey – 2018

January 31 – February 13

There are two different surveys, please choose a survey below according to your current status:

$$ You could win a $50 Amazon Gift Card* $$

After completing your survey, you will have a chance to enter in the drawing for the Amazon Gift Card. The drawing will take place  after the survey has closed by February 16, the winners will be notified by email.

*Please note that prizes won by Regent University employees are subject to state and federal taxes.

Take the Library Customer Satisfaction Survey!

feedbackThe 2017 Library Customer Satisfaction Survey begins today and will continue through March 27. The survey, which takes only ten minutes to complete online, is the primary instrument we use to improve our services. By taking the survey, you can tell us what you like and what you would like to see changed at the Library.

Amazon Gift Card Prizes

This year, we have two surveys: one for students, staff, and non-teaching faculty; and one just for teaching faculty (part-time and full-time). After completing the survey, all participants will have the opportunity to enter a drawing to win a $75 Amazon gift card. Since we will be awarding a gift card for each survey, your chances of winning are quite good with this drawing! More importantly, it is a chance for you to help make the Library an even better place to study and find the best resources for your research. We read every response, and we act on them. Click here to begin the survey.

2015 Customer Satisfaction Survey Roundup

CSSLast fall, the Library took our 12th annual Customer Satisfaction Survey (CSS).* The 2015 CSS, which consisted of separate surveys for students, faculty, and staff, was completed over the course of two weeks in November. Our survey aims to gauge how well we are facilitating student learning and research through our resources, services, and physical space. Thank you to everyone who participated, and congratulations to the five winners in our Amazon gift card appreciation drawing.

We received 571 responses, including hundreds of comments covering nearly every aspect of our services. Click here to view all three surveys.


A number of respondents commented that the Library is a great place to study and is blessed with a friendly, welcoming staff. Here are a just a couple of the praises we received:

2015 Customer Satisfaction Survey drawing winners announced

1930s man's hand in top hat full of paper pulling name out of hatThe 2015 Customer Satisfaction Survey closed on November 17. We received responses from 503 students, 41 faculty, and 27 staff members. The Library faculty will now evaluate the data and comments to determine what our users like about the Library and what they would like to see changed. We will share our findings in the Feedback Express column of the blog.

Drum roll, please…

…And the winners of the survey drawing are as follows:

Student Winners

  • $100 Amazon Gift Card: Ms. Renee Hudnall (School of Business & Leadership)
  • $50 Amazon Gift Card: Mr. Richard Curtis (School of Divinity)
  • $25 Amazon Gift Card: Mr. Kevin Pleasants (School of Divinity)
    • Staff Winner

      • $50 Amazon Gift Card: Mr. Lawrence Trotman (College of Arts & Sciences)
        • Faculty Winner

          • $50 Amazon Gift Card: Dr. Miguel Alvarez (School of Divinity)
            • The Library sincerely thanks everyone who took the survey.

2014 Customer Satisfaction Survey in Review

by Melody Detar, Divinity Librarian

The Library faculty began the new year by pouring over thousands of comments and suggestions about the Library’s resources and services. The 2014 Library Customer Satisfaction Survey, which consisted of three separate surveys for students, faculty and staff, was completed over the course of two weeks in November. Our survey aims to help us gauge how well we are facilitating patron learning and research through our resources, services, and physical space. Thank you to everyone who participated!

Click here to view all three surveys.

We have thoroughly reviewed and discussed the results from over 740 respondents. Some of the most common concerns include: