Tag Archives: Feedback Express

Power to the mobile devices!

Ed.D. student Sharon Gardner (right) and guest scholars make full use of the new electrical and USB ports. Ed.D. student Sharon Gardner (right) and guest scholars make full use of the new electrical and USB ports.

When the University Library Building opened in 1983, no one imagined we would need electrical outlets and USB ports (which were not invented until 1994) all over the place. For several years we have noticed an increase in comments on our Customer Satisfaction Survey about the lack of electrical outlets, such as these:

  • “More plugs for laptops near desks on 2nd floor would be great!” (2013)
  • “There are hardly any available plugs. This makes it difficult to find study places.” (2014)
    • Library visitors frequently see extension cords snaking across the floors and people sitting in each other’s personal space huddled around outlets, reminiscent of airport travel. Fear the snakes and outlet sharing no more! The University Library has invested in over 100 surge protectors with both electrical outlets and USB ports. You will see some of these attached to tables and others in the study carrels. So, study away with the confidence that your laptops will have power, your notebooks won’t die, and your smart phones will remain charged.

Student Appreciation for the Library

“If we were going to become a great university…the Library [would be] the absolute core and heart of this institution.” -Dr. M.G. “Pat” Robertson, 2006 “If we were going to become a great university…the Library [would be] the absolute core and heart of this institution.” -Dr. M.G. “Pat” Robertson, 2006Since 1958, the American Library Association has designated one week in April to recognize the contributions libraries make to our country. From the point of view of the Library faculty and staff, one of the blessings of working at Regent is the appreciation and thanks we so often receive from our students.

While we normally use this space to address our patrons’ concerns and requests, since National Library Week ends on Saturday, we would like to post a few of the kind words received from students on the Customer Satisfaction Survey last fall:

 

A Place to Study

2014 Customer Satisfaction Survey in Review

by Melody Detar, Divinity Librarian

The Library faculty began the new year by pouring over thousands of comments and suggestions about the Library’s resources and services. The 2014 Library Customer Satisfaction Survey, which consisted of three separate surveys for students, faculty and staff, was completed over the course of two weeks in November. Our survey aims to help us gauge how well we are facilitating patron learning and research through our resources, services, and physical space. Thank you to everyone who participated!

Click here to view all three surveys.

We have thoroughly reviewed and discussed the results from over 740 respondents. Some of the most common concerns include:

Feedback Express — Eager for e-books!

Written by Melody Diehl, Assistant Librarian

Regent University students and faculty like the Library’s e-books! Here are a few comments we received on the 2013 Customer Satisfaction Survey requesting that the Library purchase more online books:

Feedback Express: Library databases for alumni

Written by Leanne Strum, Ph.D., Head of Technical Services & Systems

The Library regularly receives inquiries about the services we offer to Regent alumni. The 2011 Customer Satisfaction Survey included several questions and comments about alumni access, including the following: