Tag Archives: Feedback Express

Power to the mobile devices!

Ed.D. student Sharon Gardner (right) and guest scholars make full use of the new electrical and USB ports.

Ed.D. student Sharon Gardner (right) and guest scholars make full use of the new electrical and USB ports.

When the University Library Building opened in 1983, no one imagined we would need electrical outlets and USB ports (which were not invented until 1994) all over the place. For several years we have noticed an increase in comments on our Customer Satisfaction Survey about the lack of electrical outlets, such as these:

  • “More plugs for laptops near desks on 2nd floor would be great!” (2013)
  • “There are hardly any available plugs. This makes it difficult to find study places.” (2014)

Library visitors frequently see extension cords snaking across the floors and people sitting in each other’s personal space huddled around outlets, reminiscent of airport travel. Fear the snakes and outlet sharing no more! The University Library has invested in over 100 surge protectors with both electrical outlets and USB ports. You will see some of these attached to tables and others in the study carrels. So, study away with the confidence that your laptops will have power, your notebooks won’t die, and your smart phones will remain charged.

Student Appreciation for the Library

“If we were going to become a great university…the Library [would be] the absolute core and heart of this institution.” -Dr. M.G. “Pat” Robertson, 2006

“If we were going to become a great university…the Library [would be] the absolute core and heart of this institution.” -Dr. M.G. “Pat” Robertson, 2006

Since 1958, the American Library Association has designated one week in April to recognize the contributions libraries make to our country. From the point of view of the Library faculty and staff, one of the blessings of working at Regent is the appreciation and thanks we so often receive from our students.

While we normally use this space to address our patrons’ concerns and requests, since National Library Week ends on Saturday, we would like to post a few of the kind words received from students on the Customer Satisfaction Survey last fall:


A Place to Study

  • “The environment provided in the Library is very conducive to productivity, and all of its resources are stellar.”
  • “I have a busy lifestyle and enjoy the fact that I am able to get my school work done at the Library in a quiet and calm environment.”
  • “Whenever I had some time to kill and I was in the area, I always came to the Library because it was a great place to get work done.”

A Place to Research

  • “I think the resources that the Library offers are relevant to my areas of study. The interlibrary resources have been extremely valuable. Even if the article of interest is not available immediately in the database, the Library staff has been able to respond to my needs”
  • “The whole database thing was super confusing until one of my professors had a librarian come into class and explain how to navigate the Library website.”
  • “I most often use the databases online, and I really appreciate the access that it gives me to some really wonderful resources.”
  • “The Library is by far one of my favorite spots on campus. The librarians are easy to work with and extremely helpful. The selection of books is beyond satisfactory.”
  • “I’m completely satisfied with Library resources, which appear to expand all the time!”
The Library provides resources and services that support Regent's mission.

The Library provides resources and services that support Regent’s mission.

A Place to Feel Welcome

  • “Overall, the Library building and people in there have been amazing to me. There was great quality, connection, service, and guidance during my time at Regent.”
  • “I was a commuter my first two years at Regent so the Library was my home away from home! I spent so much of my downtime there. So many memories were made on the first floor of the Library studying and hanging out with my friends. It is honestly my favorite building at Regent!”
  • “I appreciate that the Library staff share God’s love and kindness as they serve the students and staff. I believe they are a huge asset to Regent University, and I am thankful for the assistance I have received from them.”

Would it be possible to…?

The Library’s goal is always to maintain a caring atmosphere with spaces that support intensive study and research, literary and cultural events, leisure reading, and even quiet socializing. In order to accomplish this, we are dependent on feedback from our users, some of whom are quite creative in their suggestions:

  • “I generally use the Library as a quiet place to study, so I am for anything that preserves or enhances that atmosphere. This might sound weird, but an indoor fountain would be really nice, to get that soothing sound of running water. Just a thought!”
  • “Anything to make the 3rd floor more like an 18th century Oxford common room would be cool.”

All we have to say to great suggestions such as these is “Amen, and keep them coming!”

2014 Customer Satisfaction Survey in Review

by Melody Detar, Divinity Librarian

The Library faculty began the new year by pouring over thousands of comments and suggestions about the Library’s resources and services. The 2014 Library Customer Satisfaction Survey, which consisted of three separate surveys for students, faculty and staff, was completed over the course of two weeks in November. Our survey aims to help us gauge how well we are facilitating patron learning and research through our resources, services, and physical space. Thank you to everyone who participated!

Click here to view all three surveys.

We have thoroughly reviewed and discussed the results from over 740 respondents. Some of the most common concerns include:

  • Accessing the hundreds of thousands of e-books in the Library collection.
  • Requesting books for Library purchase.
  • Getting after-hours assistance, particularly for distance students in different time zones.
  • Accessing books and articles through the Library catalog, online databases, and InterLibrary Loan.
  • Using Special Collections.

Feedback Express

In the weeks ahead, we will address these and other topics in our Feedback Express column. The Library makes every effort to implement improvements requested by our faculty and students.

The Library faculty and staff are grateful to all our survey takers for taking the time to help us improve our services and resources and ultimately, our support for the University mission. We also appreciated the many compliments we received about positive experiences in the Library.

The next Library survey will be held in fall 2015, but you do not have to wait until then to share your thoughts Send us your ideas anytime via our online comment form or by filling out a comment card and dropping it in the box by the reference desk.

Feedback Express — Eager for e-books!

Written by Melody Diehl, Assistant Librarian

Regent University students and faculty like the Library’s e-books! Here are a few comments we received on the 2013 Customer Satisfaction Survey requesting that the Library purchase more online books:

  • “Regent e-library is one of the best in terms of availability of Journals, articles and other resources. However, we need the availability of more e-books that instructors require for their course of instruction.”
  • “I do wish there were more e-books available.”
  • “Please provide more access to e-books”1

E-books are available through the Library’s databases. They offer remote access, full-text search ability, and in some cases, added features such as the ability to highlight passages or to create a permanent “bookshelf.” For these reasons the purchase of e-books is part of our resource development plan. In addition to individual e-book purchases, we subscribe to several large collections of e-books.

Currently, the Library has subscriptions to six large online collections of e-books:

Together, these six collections provide our readers with online access to more than 156,000 books. In addition to these monograph collections, our Dictionary & Encyclopedia databases offer researchers full-text access to a vast assortment of world-class reference books.

For tips on successful searching of the Library’s e-books, see our e-book webpage.

If e-books are so great, you might ask, why does the Library continue to purchase printed books? One reason is that many of the scholarly books that support University curricula are not digitized. This is especially true for Biblical commentaries. In an essay in January for The Wall Street Journal, Nicholas Carr, noting a marked slowdown in the sale of e-books, writes that light fiction has always occupied a disproportionate share of e-book sales. One of the reasons, Mr. Carr argues, is that “Readers of weightier fare, including literary fiction and narrative nonfiction, have been less inclined to go digital. They seem to prefer the heft and durability, the tactile pleasures, of what we still call ‘real books’—the kind you can set on a shelf.”2

Although, to paraphrase Mark Twain, reports of the traditional book’s death appear to have been exaggerated, the Library is committed to making more e-books available, especially in the subject areas taught at the University.


1The complete 2013 Customer Satisfaction Survey is available on the Library website at http://www.regent.edu/lib/about/css-surveys.cfm.

2Carr, N. (2013, Jan 04). Don’t burn your books–print is here to stay; the e-book had its moment, but sales are slowing. readers still want to turn those crisp, bound pages. Wall Street Journal (Online). Retrieved from http://0-search.proquest.com.library.regent.edu/docview/1266448537?accountid=13479.

Feedback Express: Library databases for alumni

Written by Leanne Strum, Ph.D., Head of Technical Services & Systems

The Library regularly receives inquiries about the services we offer to Regent alumni. The 2011 Customer Satisfaction Survey included several questions and comments about alumni access, including the following:

  • “I am concerned that the library databases will not be available to me once I graduate. I think that the alumni should retain access.”
  • “I would like to be notified if we can use [databases] as alumni. I will need the use of information of this caliber in my ministry.”

Regent alumni have off-campus access to four research databases:

To access these databases, alumni must first submit an Alumni Registration Form online or at the Circulation Desk. Processing may take up to five (5) business days for verification and approval.

Other Electronic Resources

Due to vendor licensing restrictions, remote access to the Library’s other database is limited to current students, staff, and faculty of Regent University. This is a non-negotiable part of the contracts we sign, and there are no fee-for-access options for persons not affiliated with the University. However, we do offer access to all University Library databases to all users, including alumni and visitors, while in the Library. We have structured our contracts to make this possible.

For more information on resources and privileges available to alumni, please see our Services for Alumni page.