Tag Archives: ILLiad

ILL Book Chapter Requests Made Easier

by Fran McGowan, Reference Librarian & ILL Assistant

Remember – Use two Ls for requesting items not held by the Regent Library…

On the 2015 Customer Satisfaction Survey, we received the following comment requesting that a modification be made to the book chapter request form in ILLiad, our online Interlibrary Loan/Document Delivery system:

“The online request tool for book chapter requests needs to be more user friendly. If a direct link to populating the request tool cannot be provided in search databases, the tool itself should at least be modified so as not to require page numbers for book chapters, as sometimes the page numbers are not evident from the information displayed in the database or in footnote references to chapters elsewhere.”

...one L for enjoying the best in heroic Greek epic.

…one L for enjoying the best in heroic Greek epic.

We agree that requiring book chapter page numbers when not always included by indexing databases makes no sense, and we thank you for your suggestion.

Accordingly, we have modified the book chapter request form in ILLiad to offer three options for informing us of the specific section of a book you need. Below are the options – only one is required, and you choose which to provide.

  • Inclusive book chapter pages
  • Chapter title
  • Chapter number

This change, which we implemented based on one survey responder, should make requesting book chapters via ILLiad easier.

To learn more about our InterLibrary Loan and Document Delivery services, please check out the ILL tutorial on our YouTube channel.

Finding Scholarly Journals

Feedback Express

In the 2014 Customer Satisfaction Survey, we received a number of comments from students regarding both the ease of access and quantity of our scholarly journal collection. Here are three examples:

  • “I have trouble finding some articles and journals I need.”
  • “Clearer web directions for journals would be helpful.”
  • “The library is very limited when it comes to journals.”

To address the question of access first, finding scholarly journals in full-text is easy, using the Full-Text Journal Finder. This tool indexes all journals, magazines, and newspapers for which the Library databases provide full-text coverage. For most databases, the Full-Text Journal Finder not only points to the correct database, but even links directly to the desired periodical within the database.

Divinity librarian Melody Detar has made a quick YouTube video on this important resource:

With regard to the number of scholarly journals in the Library, we have significantly decreased the quantity of periodicals in print form in recent years in order to subscribe to the greatest possible number of online databases and journals. Our databases currently provide full-text access to more than 270,000 periodicals.

InterLibrary Loan to the Rescue!

In 1815 Thomas Jefferson argued that the Congress required a great library for the reason that “there is…no subject to which a member of Congress may not have occasion to refer.” Like Jefferson, we consider that there is no subject to which a researcher at Regent might not explore, and our InterLibrary Loan team works to ensure that you get the books and articles they need, even if they are not in the University Library.

When you come across a journal to which the Library does not have full-text access, simply place your request through the ILLiad system. In most cases, our InterLibrary Loan team can get the article you need in only 1-3 days. You can also request that we purchase a subscription to a journal using our online Suggest a Title for Purchase form.

New Service for Distance Students

Dorothy Hargett, Access Services Librarian

The Library is pleased to announce a new service for distance students. Until now, distance students have only been able to borrow books from the Regent Library collection. We receive comments about this limitation each year on our Customer Satisfaction Survey, such as these:

  • “I have honestly avoided using any materials you don’t have because I am a distance student, and it’s not convenient to borrow. The one time I attempted to use Interlibrary Loan, they were unable to fulfill my request.”
  • “Need to let distance students get books through Interlibrary Loan”

Beginning this semester, distance students residing within the United States may use their Regent ILLiad accounts to borrow up to two (2) books per quarter from other libraries through our Interlibrary Loan (ILL) department.

If you need a book that is not in the Regent Library, our ILL team will search holdings across libraries worldwide to locate an available copy. You can request these books by the same process you use for requesting Regent-owned items. As we have always done with our own books, we will ship items from other libraries to your home at no charge to you. You pay only the cost of shipping the items back (if you are unable to return the books in person). Returning borrowed books by the due date will enable the ILL team to ship them back to the lending library in a timely manner, saving us (and you) late fines.

Although we recommend using your local public library’s ILL service if available, we recognize that not all public libraries offer ILL, so we are glad that we can now make this important resource available to all our students.

To log into your ILLiad account click here.

Feedback Express — Request vs. Recall: What’s the Difference?

Written by Jason Stuart, Reference Librarian

If it hasn’t already happened, at some point, a book or DVD you need will be checked out. What are your options?

Request

If the due date on the item is within a week or two, you may find it satisfactory to place a request. This can be done online by clicking the request checkmark in the top-left area of the record. When you place a request through the catalog, the system will slot you next-in-line for checkout. Once the book is returned you will be notified that it is waiting for you at the Circulation Desk.

Recall

If the book you need has a due date more than a couple of weeks in the future, your best option is probably to recall it by going to the Circulation Desk or calling 757-352-4150. If the book or DVD has already been checked out for three or more weeks, the Circulation department will contact the patron with the item and request that it be returned within a week. Once the item has been returned, you will be notified that it is waiting for you on the hold shelf.

Distance Students

For distance students placing requests through ILLiad, there is no need to choose between making a request or recall: the InterLibrary staff will automatically recall any item that has been checked out for three or more weeks.