Tag Archives: InterLibrary Loan

ILL Book Chapter Requests Made Easier

by Fran McGowan, Reference Librarian & ILL Assistant

Remember – Use two Ls for requesting items not held by the Regent Library…

On the 2015 Customer Satisfaction Survey, we received the following comment requesting that a modification be made to the book chapter request form in ILLiad, our online Interlibrary Loan/Document Delivery system:

“The online request tool for book chapter requests needs to be more user friendly. If a direct link to populating the request tool cannot be provided in search databases, the tool itself should at least be modified so as not to require page numbers for book chapters, as sometimes the page numbers are not evident from the information displayed in the database or in footnote references to chapters elsewhere.”

...one L for enjoying the best in heroic Greek epic.

…one L for enjoying the best in heroic Greek epic.

We agree that requiring book chapter page numbers when not always included by indexing databases makes no sense, and we thank you for your suggestion.

Accordingly, we have modified the book chapter request form in ILLiad to offer three options for informing us of the specific section of a book you need. Below are the options – only one is required, and you choose which to provide.

  • Inclusive book chapter pages
  • Chapter title
  • Chapter number

This change, which we implemented based on one survey responder, should make requesting book chapters via ILLiad easier.

To learn more about our InterLibrary Loan and Document Delivery services, please check out the ILL tutorial on our YouTube channel.

Requesting Books and Articles not in the Library

by Ann Moriarty, Reference Librarian

Response GraphicIn the Library’s most recent Annual Report, we listed our holdings for some of the most popular resource types, including the following:

  • Print books: 322,124
  • E-books: 460,174
  • E-journals: 353,033
  • Streaming videos: 19,572
  • Databases: 219

While the librarians strive to select the best books, e-books, and journals to meet the research needs of the Regent community, it will never be possible to have all the resources that individual projects may require. In the 2015 Customer Satisfaction Survey, we received the following requests for more books, e-books, and journal articles:

  • “More books pertaining to student development would be appreciated.”
  • “I use the library almost exclusively. I wish more books were offered electronically.”
  • “We need access to more databases.”
  • “It would be nice if I were able to access the full text of more articles.”
"I need this article!"

“I need this article!”

The Library is always happy to receive suggestions for new books, e-books, databases, and other resources. To request a purchase, use our online form. If you need something quickly that we don’t have, our InterLibrary Loan (ILL) service can get most journal articles in 2-3 business days and most books in about a week.

If you need something even faster than ILL can procure, you might want to consider a visit to another library. The reference librarians can help you with emergency searching in other libraries’ catalogs. On-campus students have borrowing privileges at Tidewater Academic Consortium libraries, and distance students can be reimbursed for the fee for a card at an academic library in their area. For more information about these benefits, contact the Circulation Services.

While we are confident that the Library’s collection will meet the great majority of your research needs, with a little planning, even items that we don’t currently have can almost always be quickly obtained.

The Library doesn’t have what I need!

by Melody Detar, Divinity Librarian

But I need that article!

But I need that article!

Nearly all students have experienced the frustration of learning about a book or article that is perfectly suited for their research – only to discover the Library does not own it. On the 2014 Customer Satisfaction Survey, we received several comments from students who have experienced this situation, such as these:

  • “As I can only access the e-version, there are many resources which I need that are not available online.”
  • “The Library has a great selection of resources; however it doesn’t always have the journal publications or books that I’ve needed for my research.”
  • “The databases don’t always pull up the articles needed for research.”

So when you are conducting research and discover a book that would be perfect for your project or an article with a citation but no full text, what should you do? Here are some tips:

When you can’t find the full-text for an article:
Sometimes, you may come across information about a journal article in one database, but find that it does not have the full text. The Full Text Journal Finder is a tool for determining whether the Regent University Library has the full-text of a particular periodical (journal, magazine, or newspaper) in any of our 170+ databases. Simply type the name of the journal (not the article) in the search bar to see if and where the periodical is available in our online databases or in print.

When you need a book or article not in the Regent Library:
If you need a book that is not in our catalog, or an article from a periodical that does not show up in the Full Text Journal Finder, request it through InterLibrary Loan (ILL). In most cases, our ILL team can procure the articles you need and deliver them to you in PDF in 1-2 business days. Most book requests take under a week to fulfill. Distance students can also use ILL to have books shipped from the Regent Library to their home at no charge. The only cost to you is to ship them back if you will not be visiting the Regent campus before the due date. (Keep in mind, we allow up to five renewals as long as they are not needed by another patron.) Distance students may now request that up to two books per term be shipped to them from libraries other than Regent.

The librarians are committed to supporting the research and studies of the Regent community, so if there is a book or journal that supports your long-term research projects or teaching, let us know! We understand that borrowing items via ILL is sufficient for many course projects, but major research projects or new courses necessitate that we have the book on hand. We are happy to take requests for book and journal purchases here.

Image Credit: Encyclopædia Britannica ImageQuest, “Frustrated Irish girl looking at computer,” accessed 11 Mar 2015, http://quest.eb.com/search/154_2893513/1/154_2893513/cite

Finding Scholarly Journals

Feedback Express

In the 2014 Customer Satisfaction Survey, we received a number of comments from students regarding both the ease of access and quantity of our scholarly journal collection. Here are three examples:

  • “I have trouble finding some articles and journals I need.”
  • “Clearer web directions for journals would be helpful.”
  • “The library is very limited when it comes to journals.”

To address the question of access first, finding scholarly journals in full-text is easy, using the Full-Text Journal Finder. This tool indexes all journals, magazines, and newspapers for which the Library databases provide full-text coverage. For most databases, the Full-Text Journal Finder not only points to the correct database, but even links directly to the desired periodical within the database.

Divinity librarian Melody Detar has made a quick YouTube video on this important resource:

With regard to the number of scholarly journals in the Library, we have significantly decreased the quantity of periodicals in print form in recent years in order to subscribe to the greatest possible number of online databases and journals. Our databases currently provide full-text access to more than 270,000 periodicals.

InterLibrary Loan to the Rescue!

In 1815 Thomas Jefferson argued that the Congress required a great library for the reason that “there is…no subject to which a member of Congress may not have occasion to refer.” Like Jefferson, we consider that there is no subject to which a researcher at Regent might not explore, and our InterLibrary Loan team works to ensure that you get the books and articles they need, even if they are not in the University Library.

When you come across a journal to which the Library does not have full-text access, simply place your request through the ILLiad system. In most cases, our InterLibrary Loan team can get the article you need in only 1-3 days. You can also request that we purchase a subscription to a journal using our online Suggest a Title for Purchase form.

New Service for Distance Students

Dorothy Hargett, Access Services Librarian

The Library is pleased to announce a new service for distance students. Until now, distance students have only been able to borrow books from the Regent Library collection. We receive comments about this limitation each year on our Customer Satisfaction Survey, such as these:

  • “I have honestly avoided using any materials you don’t have because I am a distance student, and it’s not convenient to borrow. The one time I attempted to use Interlibrary Loan, they were unable to fulfill my request.”
  • “Need to let distance students get books through Interlibrary Loan”

Beginning this semester, distance students residing within the United States may use their Regent ILLiad accounts to borrow up to two (2) books per quarter from other libraries through our Interlibrary Loan (ILL) department.

If you need a book that is not in the Regent Library, our ILL team will search holdings across libraries worldwide to locate an available copy. You can request these books by the same process you use for requesting Regent-owned items. As we have always done with our own books, we will ship items from other libraries to your home at no charge to you. You pay only the cost of shipping the items back (if you are unable to return the books in person). Returning borrowed books by the due date will enable the ILL team to ship them back to the lending library in a timely manner, saving us (and you) late fines.

Although we recommend using your local public library’s ILL service if available, we recognize that not all public libraries offer ILL, so we are glad that we can now make this important resource available to all our students.

To log into your ILLiad account click here.