Tag Archives: InterLibrary Loan

ILL Book Chapter Requests Made Easier

by Fran McGowan, Reference Librarian & ILL Assistant

Remember – Use two Ls for requesting items not held by the Regent Library…

On the 2015 Customer Satisfaction Survey, we received the following comment requesting that a modification be made to the book chapter request form in ILLiad, our online Interlibrary LoanDocument Delivery system:

“The online request tool for book chapter requests needs to be more user friendly. If a direct link to populating the request tool cannot be provided in search databases, the tool itself should at least be modified so as not to require page numbers for book chapters, as sometimes the page numbers are not evident from the information displayed in the database or in footnote references to chapters elsewhere.”

...one L for enjoying the best in heroic Greek epic. …one L for enjoying the best in heroic Greek epic.

We agree that requiring book chapter page numbers when not always included by indexing databases makes no sense, and we thank you for your suggestion.

Accordingly, we have modified the book chapter request form in ILLiad to offer three options for informing us of the specific section of a book you need. Below are the options – only one is required, and you choose which to provide.

Requesting Books and Articles not in the Library

by Ann Moriarty, Reference Librarian

Response GraphicIn the Library’s most recent Annual Report, we listed our holdings for some of the most popular resource types, including the following:

The Library doesn’t have what I need!

by Melody Detar, Divinity Librarian

But I need that article! But I need that article!

Nearly all students have experienced the frustration of learning about a book or article that is perfectly suited for their research – only to discover the Library does not own it. On the 2014 Customer Satisfaction Survey, we received several comments from students who have experienced this situation, such as these:

Finding Scholarly Journals

Feedback Express

In the 2014 Customer Satisfaction Survey, we received a number of comments from students regarding both the ease of access and quantity of our scholarly journal collection. Here are three examples:

New Service for Distance Students

Dorothy Hargett, Access Services Librarian

The Library is pleased to announce a new service for distance students. Until now, distance students have only been able to borrow books from the Regent Library collection. We receive comments about this limitation each year on our Customer Satisfaction Survey, such as these: