Category Archives: You spoke, we acted

Night and Weekend Reference Assistance

Response Graphicby Sandra Yaegle, Head of Public Service

In the Library’s 2015 Customer Satisfaction Survey, we received several comments indicating a need for professional reference librarians whenever the Library is open. Here are two examples:

New Hot Water Dispenser at Circulation Desk

Response GraphicThe Library has been conducting its online customer satisfaction survey since 2000. After sixteen years, it sometimes seems that we have already implemented all possible easy requests, and that only suggestions with more complex solutions (e.g. temperature) remain. So we were pleasantly surprised to find this idea on the 2015 survey:

2015 Customer Satisfaction Survey Roundup

CSSLast fall, the Library took our 12th annual Customer Satisfaction Survey (CSS).* The 2015 CSS, which consisted of separate surveys for students, faculty, and staff, was completed over the course of two weeks in November. Our survey aims to gauge how well we are facilitating student learning and research through our resources, services, and physical space. Thank you to everyone who participated, and congratulations to the five winners in our Amazon gift card appreciation drawing.

We received 571 responses, including hundreds of comments covering nearly every aspect of our services. Click here to view all three surveys.

Kudos!

A number of respondents commented that the Library is a great place to study and is blessed with a friendly, welcoming staff. Here are a just a couple of the praises we received:

Power to the mobile devices!

Ed.D. student Sharon Gardner (right) and guest scholars make full use of the new electrical and USB ports. Ed.D. student Sharon Gardner (right) and guest scholars make full use of the new electrical and USB ports.

When the University Library Building opened in 1983, no one imagined we would need electrical outlets and USB ports (which were not invented until 1994) all over the place. For several years we have noticed an increase in comments on our Customer Satisfaction Survey about the lack of electrical outlets, such as these:

  • “More plugs for laptops near desks on 2nd floor would be great!” (2013)
  • “There are hardly any available plugs. This makes it difficult to find study places.” (2014)
    • Library visitors frequently see extension cords snaking across the floors and people sitting in each other’s personal space huddled around outlets, reminiscent of airport travel. Fear the snakes and outlet sharing no more! The University Library has invested in over 100 surge protectors with both electrical outlets and USB ports. You will see some of these attached to tables and others in the study carrels. So, study away with the confidence that your laptops will have power, your notebooks won’t die, and your smart phones will remain charged.

Library or Writing Center: Where should I go?

by Jason Stuart, Reference Librarian

The Library and Writing Center are separate departments that together can help you flourish in your coursework. Knowing which one to use will save you from delays and headaches when tackling your assignments.

Each year on the Customer Satisfaction Survey (CSS), we receive several comments that suggest that students are not always aware of the different services the Library and Writing Center offer. Here are two comments from the CSS last fall: