Category Archives: You spoke, we acted

ILL Book Chapter Requests Made Easier

by Fran McGowan, Reference Librarian & ILL Assistant

Remember – Use two Ls for requesting items not held by the Regent Library…

On the 2015 Customer Satisfaction Survey, we received the following comment requesting that a modification be made to the book chapter request form in ILLiad, our online Interlibrary LoanDocument Delivery system:

“The online request tool for book chapter requests needs to be more user friendly. If a direct link to populating the request tool cannot be provided in search databases, the tool itself should at least be modified so as not to require page numbers for book chapters, as sometimes the page numbers are not evident from the information displayed in the database or in footnote references to chapters elsewhere.” L for enjoying the best in heroic Greek epic. …one L for enjoying the best in heroic Greek epic.

We agree that requiring book chapter page numbers when not always included by indexing databases makes no sense, and we thank you for your suggestion.

Accordingly, we have modified the book chapter request form in ILLiad to offer three options for informing us of the specific section of a book you need. Below are the options – only one is required, and you choose which to provide.

Finding Books Made Easy

By Georgi Bordner, Head of Technical Services

Response GraphicIn our 2015 survey, we learned that some of you have trouble finding your way around the Library and locating the materials you need. We received comments such as:

Too Warm? Too Cold?

by Dean Leanne Strum, PhD

Response GraphicThis past fall the Library conducted its annual Library Satisfaction Survey. One question asked our users to rate their satisfaction in several areas. One area was “temperature.” On the first floor 51% of the responders were satisfied or very satisfied with the temperature, and on the second floor 48% were overall satisfied. Unfortunately, there were a number of our users who were dissatisfied, and this is the group that has us concerned.
It is difficult to study or work when you either too hot or too cold. We received a number of comments on the survey and I want to share a few of them with you, because you are not alone.

  • “The first floor is sometimes too warm.”
  • “It is very cold and not very inviting.”
  • “It is too cool in the Library, especially in the study rooms.”
  • “… entirely too cold to do any studying.”
  • “Too warm.”
    • How do we address this issue? Our students are either too cold or too warm. Immediately we thought of our Director of Facilities & Engineering, Rich Jemiola, and we sent him an email regarding the issue. He was just as concerned as we were regarding this problem.

      The first problem that we uncovered was a lack of communication between our two departments. It appears that last fall, October to December, Facilities was working on an air handler on the fourth floor of the Library building, and that impacted the flow of heat. A decision was made that in the future the Library is to be alerted of known outages so that users can be notified. All agreed that this is important.

      A second problem that Mr. Jemiola noted is that in the summer the AC temperature is set too low. He requested that all complaints be reported so they can be addressed. If you are too warm or too cold, just stop by Circulation and let them know the location and time, or fill out a comment card located on each study table.

      Study room temperatures are particularly challenging because the building code requires that we let fresh air into the space. Due to the small size of the rooms, temperaturehumidity control is harder to maintain due to this influx of fresh air. Stop by our circulation desk and let an assistant know if you are experiencing a problem.

      Please be assured that we want to make “you,” our Library user, as comfortable as we can when you are studying in the University Library. Let us know anytime you have a concern or comment regarding any issue in the Library.

Requesting Books and Articles not in the Library

by Ann Moriarty, Reference Librarian

Response GraphicIn the Library’s most recent Annual Report, we listed our holdings for some of the most popular resource types, including the following:

Brightening the Library

by Melissa Danko, Cataloging Specialist

Contact us anytime with your requests or suggestions. Contact us anytime with your requests or suggestions.

On the 2015 Customer Satisfaction Survey, we received several requests for improved lighting, including these three: