Tag Archives: Reference

Night and Weekend Reference Assistance

Response Graphicby Sandra Yaegle, Head of Public Service

In the Library’s 2015 Customer Satisfaction Survey, we received several comments indicating a need for professional reference librarians whenever the Library is open. Here are two examples:

  • “It would be nice if a reference Librarian were available as long as the library is open.”
  • “I’m very satisfied, I just wish that more reference librarians were available whenever the Library is open.”

Regent University librarians are dedicated to serving you. Although we would like to be able to have a research librarian in the building whenever we are open, this is currently not an option for us. However, we have suggestions for you to consider.

Use Ask-a-Librarian to get research help seven days a week.

Use Ask-a-Librarian to get reference help on nights and weekends.

Our access services staff, including student assistants, who work at the circulation desk whenever the library is open, have been trained to answer basic reference questions. If they are unable to answer your question, they will give you the contact information for the librarian subject-specialist best able to help you.

You also have 24-7 access to our automated service called Ask-a-Librarian. Simply type your question into the search field. If your question has been answered before and incorporated into our knowledge base of frequently asked questions, you will be directed to an answer. If your question has not been asked yet, you will be able to submit your question. The research librarians monitor LibAnswers not only on weekdays, but on weekends as well and respond to all inquiries within 24 hours.

Feedback Express—The reference desk is back!

Written by Sara Baron, Ed.D., Dean of the University Library

In 2009, the Library decided to move from the traditional way of centering research assistance at a “reference desk” to an “on-call” model of offering reference service. While a number of studies have found benefits to this approach, over the years, many of our students and faculty have made it clear that they want the traditional reference desk back.

Get ready to see more of us.

The Library's Reference team is here to help you.
The Library has re-introduced reference and research assistance from the centrally located reference desk. Reference librarians will be available from 10 am to 6 pm, Monday through Friday to help students with all information needs. For assistance during other hours the library is open, our trained access services staff (located at the circulation desk) can help researchers start their projects and refer them to the subject expert who will respond the next work day. For help when the library is closed, the best place to start is usually one of the Library’s LibGuides, which can point researchers to the best databases and online resources in a given subject.

In the 2012 LibQUAL+® Library Survey several users mentioned that they want easier access to our Library faculty. We are confident that our re-inaugurated reference desk will help fulfill this request. In addition, professional librarians are available for one-on-one research consultations. Appointments may be scheduled by contacting the appropriate subject librarian.

Research Tips: 3-point Checklist

Written by Harold Henkel, Assistant Librarian

Welcome to all new and returning students. This space will be home to a regular feature with quick tips for improving the quality of your research.

Let’s start with a 3-Point Library Checklist for a Successful Academic Year:

  • Visit the Library faculty page to learn your school’s Library liaison. The Library liaisons are subject specialists in their school’s discipline and can help you with some of the thorniest research problems. Also visit the Reference Services page for hours and links for contacting the Reference Desk. We offer information and research help in person and via telephone, email, and instant messaging
  • Sign up for a RefWorks account and take the interactive tutorial. RefWorks is a powerful research tool that allows you to import references from the Library’s databases, manage your citations, and format your bibliography in seconds. Spending a little time with RefWorks now will save you time and stress later when you are finishing your papers.
  • Sign up for an Interlibrary Loan account. Local students can use their Interlibrary Loan accounts to request books and articles not available from Regent University Library. Distance students use Interlibrary Loan to request books and articles from the University Library as well as articles not available from Regent. For speed, articles are usually delivered by email in PDF.