You Spoke, We Listened!

Written by Harold Henkel, Associate Librarian

In March, the University Library conducted its most comprehensive survey ever of organizational effectiveness and customer satisfaction. We are grateful to the 571 students, faculty, and staff who took the survey covering all aspects of our operations. Your responses will have a direct impact on our future priorities and goals.

Here are some of the comments from the 2008 Customer Satisfaction Survey, followed by the Library’s response this year: