Tag Archives: survey

It’s live!

The 2012 LibQUAL+ Library Survey is now live. Please click here to take the survey. Your responses will remain anonymous. The survey will run from March 5th through March 26th. The average time to complete the survey is only seven minutes. Upon completing the survey, you will be eligible to enter a drawing for a Nextbook™ 7″ Android 2.3 TableteReader!

Please take the survey and help us make the Library better for yourself and for future users!

You Spoke, We Listened!

Written by Harold Henkel, Associate Librarian

In March, the University Library conducted its most comprehensive survey ever of organizational effectiveness and customer satisfaction. We are grateful to the 571 students, faculty, and staff who took the survey covering all aspects of our operations. Your responses will have a direct impact on our future priorities and goals.

Here are some of the comments from the 2008 Customer Satisfaction Survey, followed by the Library’s response this year: