Author Archives: admin

2011 Customer Satisfaction Survey Closed

Written by Sandra Yaegle, Head of Public Services

Your Voice Counts, the 2011 Library Customer Satisfaction Survey, has now closed but the benefits will continue. Thank you for your valued input.  There were 753 respondents! We plan to share the results with you in the Library Link after we have had an opportunity to evaluate the data.

For all of you who entered the contest, the winner of the Nook will be notified via email and announced during the National Library Week luncheon on April 13th (you do not need to be present to win).

Your Voice Counts! 2011 Customer Satisfaction Survey is Live!

Written by Sandra Yaegle, Head of Public ServicesSurvey Your Voice Counts You could win a Nook!

Your Voice Counts, the 2011 Library Customer Satisfaction Survey, is now live. Please click here to take the survey. Your responses will remain anonymous. The survey will run from March 21st through April 10th. Upon completing the survey, you will be eligible to enter a drawing for a Nook ereader!

Please see this LibraryLink article for more information.

Your Voice Counts! The 2011 Library Customer Satisfaction Survey Coming Soon

Survey Your Voice Counts You could win a Nook!Written by Sandra Yaegle, Head of Public Services

Your Voice Counts! The 2011 Library Customer Satisfaction Survey is coming soon to a library near (and hopefully dear) to you. Each spring, the Regent University Library conducts an assessment of our services and resources. This year the survey will begin on Monday, March 21st and end on Monday, April 10th. The survey will be available to all patrons and takes ten minutes to complete. This survey gives you the chance to tell us what we are doing well and where we need to improve. It is only through your input that we can effectively respond to and continuously work toward exceeding your expectations.

Look for the survey link to be posted on the library homepage and Facebook on the morning of March 21st.

Need More Incentive?

After completing the survey, all participants will have the opportunity to enter a drawing to win a Nook ereader! (Prizes won by Regent University employees are subject to statefederal taxes.)

After the survey closes on April 10th, look for our responses to your comments and suggestions on the Library Link and on Facebook. The winner of the Nook will be announced April 13th.

Thank you for helping us meet your needs and expectations. We look forward to serving you in your academic pursuits.

For more information about the survey, contact Sandra Yaegle at 757-352-4165 or sandyae@regent.edu.

Library Assessment Survey!

 

 LibQual+Header

Regent University Library conducts an assessment each spring of our services and resources.   In the past, we have conducted a customer satisfaction survey to solicit your feedback on how we are doing.

This year the survey will be decidedly different.   We will be participating in an international library assessment program called LibQUAL+TM.  This unique user survey will begin on February 16th and end on March 13th.   We will be surveying all Regent University students, staff, and faculty.    

What is LibQUAL+TM

LibQUAL+TM  is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality.

LibQUAL+TM gives you a chance to tell us where our services need improvement so we can respond to and better manage your expectations.  We can develop services that better meet your expectations by comparing Regent University Library’s data with that of peer institutions and by examining the practices of those libraries that are evaluated highly by their users.

How, When and Why take the LibQUAL+ TM   survey?

Look for the LibQUAL+TM survey link on the Library home page beginning February 16th  and ending March 13th.  The survey can be completed in fifteen minutes.  An e-mail containing the link will also be sent to all students, staff, and faculty when the survey opens on February 16th.

Need more incentive?  You may choose to enter an anonymous drawing to be eligible to win a $50.00 cash prize.  There will be a graduate student winner, an undergraduate student winner, a faculty winner, and a staff winner.   We will also be awarding five $10 Starbucks gifts cards, and five $10 Amazon.com gift cards.    

For more information:   Contact the library at 757-352-4159 or reference@regent.edu.

Submitted by Sandra Yaegle
Head of Public Services
Regent University Library