Feedback Express—Temperature in the Library

Written by Harold Henkel, Associate Librarian

In all seasons, one of the most frequent objections we receive is about the temperature inside the Library. On the 2010 Customer Satisfaction Survey, we received 8 comments that the Library is at least some of the time too cold, 3 that it is too warm, and 2 it is either too hot or too cold. Here are two samples: