by Dorothy Hargett, Access Services Librarian
“Treat your password like your toothbrush. Don’t let anybody else use it, and get a new one every six months.” -Clifford Stoll, American astronomer and author
Passwords ensure the security and confidentiality of data that is stored on workstations and servers across campus, and the Library is no exception. Passwords provide a safeguard to ensure that only you have access to your Library record.
On the 2014 Customer Satisfaction Survey, both faculty and students mentioned problems with using passwords on the Library website. Here are two of the comments we received:
- “I find the website and searches hard to use. Why must I always use a password?”
- “I have tried to use the service repeatedly, but when I changed my original password, it did not change in ILLiad.”
- All students, faculty, and staff have a MyRegentID and password to access their accounts at Regent. The Library also uses this system to provide security for patron records and database access. We understand that it can be cumbersome to have to use a password each time you check your account or use the databases. Yes, we have all been there, but we need to keep your information secure as well as get a count on how many times each database is used. (How else will we know whether to renew or cancel an expensive database?)If you have recently registered for classes and cannot login, please note that it may take 2-3 business days to be processed into the Library system. Login problems can also be the result of a glitch that can usually be fixed by resetting your password. If you still are unable to access one of the services on the Library website after resetting your password, please notify us immediately by filling out our login problem form. The Library systems team will work to restore your access as quickly as possible. Once you have filled out the form and are waiting for a reply, try using our alternate login page.
If you cannot get into any a database, the librarians will be happy to help you with your research while we work at solving the problem. If the problem occurs after hours or on the weekend, submit your question on the Ask a Librarian page. Your question will receive top priority on the next business day. You can also call or email Regent CARES around the clock. Regent CARES team members provide 247 technical, emotional, and spiritual support.