Feedback Express — Request vs. Recall: What’s the Difference?

Written by Jason Stuart, Reference Librarian

If it hasn’t already happened, at some point, a book or DVD you need will be checked out. What are your options?


If the due date on the item is within a week or two, you may find it satisfactory to place a request. This can be done online by clicking the request checkmark in the top-left area of the record. When you place a request through the catalog, the system will slot you next-in-line for checkout. Once the book is returned you will be notified that it is waiting for you at the Circulation Desk.


If the book you need has a due date more than a couple of weeks in the future, your best option is probably to recall it by going to the Circulation Desk or calling 757-352-4150. If the book or DVD has already been checked out for three or more weeks, the Circulation department will contact the patron with the item and request that it be returned within a week. Once the item has been returned, you will be notified that it is waiting for you on the hold shelf.

Distance Students

For distance students placing requests through ILLiad, there is no need to choose between making a request or recall: the InterLibrary staff will automatically recall any item that has been checked out for three or more weeks.